Last Updated: 18 June 2026
Introduction
This Returns & Refunds Policy applies to purchases made through EuroID Warehouse, a trading name of CardLogic Ltd.
By placing an order through our website, you agree to the terms outlined below.
Business Customers
Many products sold through EuroID Warehouse are supplied to businesses, organisations, educational institutions, and public sector bodies.
Unless otherwise required by law, returns and refunds for business-to-business (B2B) transactions are governed by this policy and are not subject to consumer distance selling regulations.
Consumer Rights
Nothing in this policy affects your statutory rights under Irish or European consumer protection legislation.
If you are purchasing as a consumer rather than as a business, additional rights may apply.
Custom Printed and Personalised Products
Due to the bespoke nature of custom-manufactured products, we cannot accept returns or offer refunds for:
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Custom printed cards
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Personalised ID cards
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Printed gift cards
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Printed loyalty cards
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Printed hotel key cards
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Printed lanyards
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Custom encoded cards
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Special-order products manufactured to customer specifications
This includes products customised with:
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Logos
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Artwork
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Branding
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Names
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Serial numbers
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Barcodes
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QR codes
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RFID encoding
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Magnetic stripe encoding
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Other customer-specific information
Customers are responsible for reviewing and approving artwork, proofs, specifications, and order details before production begins.
Artwork Approval
Where artwork proofs are provided, production will proceed only after approval has been received.
Once artwork has been approved and production has commenced, cancellations, changes, returns, or refunds may not be possible.
Non-Custom Products
Unused, unopened standard products may be eligible for return within 14 days of delivery, subject to approval.
Examples include:
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Blank plastic cards
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Card holders
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Lanyards (non-custom)
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Cleaning kits
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Standard accessories
Returned products must:
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Be unused
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Be in original packaging
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Be in resalable condition
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Include all accessories and documentation
Return requests must be authorised before goods are returned.
Card Printers, Software and Consumables
Card printers, printer ribbons, printheads, software licences, and similar technical products may only be returned if:
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Faulty upon delivery
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Supplied incorrectly
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Covered by manufacturer warranty
Opened consumables, activated software licences, and used products cannot normally be returned unless faulty.
Faulty or Damaged Goods
If goods arrive damaged, defective, or incorrect, please notify us within 5 working days of delivery.
To assist with claims, we may request:
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Photographs of the product
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Photographs of packaging
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Order details
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Batch or serial numbers where applicable
Where a fault is confirmed, we will, at our discretion:
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Repair the product
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Replace the product
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Provide a refund
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Offer an alternative resolution
Delivery Issues
Any shortages, damage, or delivery discrepancies should be reported as soon as possible and no later than 5 working days after receipt.
Failure to report delivery issues within a reasonable period may affect our ability to investigate claims with couriers or suppliers.
Manufacturer Warranties
Many products supplied by EuroID Warehouse are covered by manufacturer warranties.
Warranty periods, coverage, and conditions vary between manufacturers.
Where applicable, warranty claims may be handled directly with the manufacturer or through CardLogic Ltd.
Warranty coverage does not normally include:
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Accidental damage
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Misuse
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Incorrect installation
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Consumable wear
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Unauthorised repairs
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Damage caused by incompatible products
How to Request a Return
Before returning any product, please contact us with:
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Your order number
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Product details
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Reason for return
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Supporting photographs (if applicable)
Returns sent without prior authorisation may be refused.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and banking institution.
Shipping costs are generally non-refundable unless the return results from our error or a confirmed product fault.
Return Shipping
Unless the product is faulty, incorrect, or damaged upon arrival, customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service for returned goods.
We cannot accept responsibility for returns lost in transit.
Cancellation of Orders
Orders for standard, non-custom products may be cancelled before dispatch.
Orders for custom-manufactured, personalised, printed, encoded, or special-order products may not be cancelled once production, procurement, or processing has begun.
Contact Us
For returns, warranty claims, or refund enquiries, please contact:
CardLogic Ltd
Trading as EuroID Warehouse
Through the contact details provided on our website:
We will make every reasonable effort to resolve any issue quickly and fairly.