Last updated: 14 August 2026
These Terms & Conditions apply to purchases made through euroidwarehouse.com.
Euro ID Warehouse is a trading name of CardLogic Ltd. By accessing this website or placing an order with us, you agree to the terms set out below.
1. About Us
Euro ID Warehouse supplies ID card printers, printer ribbons and consumables, access control cards and key fobs, blank plastic cards, lanyards, card holders, card design software and related identification products.
Business name: CardLogic Ltd trading as Euro ID Warehouse
Website: euroidwarehouse.com
Email: info@euroidwarehouse.com
Telephone: +353 (0)1 506 5661
Our registered business details and address are displayed on our Contact and About pages.
2. Business and Consumer Customers
Euro ID Warehouse primarily supplies businesses, organisations and professional customers.
We also accept orders from consumers.
Nothing in these Terms & Conditions limits any statutory rights available to consumers under Irish or European Union law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, compatibility information, images and pricing displayed on our website are accurate.
Product images are provided for illustration purposes. Packaging, labels, colours or minor product details may occasionally differ from those shown.
Customers are responsible for ensuring that products are suitable for their intended use before ordering.
This is particularly important for products including:
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Access control cards and key fobs
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RFID and contactless cards
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Printer ribbons and consumables
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ID card printer accessories
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Encoding products
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Software licences
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Products requiring compatibility with an existing system
If you are unsure about compatibility, please contact us before placing an order.
4. Prices and VAT
Prices displayed on the website are in euro unless otherwise stated.
Whether VAT is included or excluded will be clearly shown on the relevant product, basket or checkout page.
Any applicable VAT and delivery charges will be displayed before the order is completed.
We reserve the right to change prices at any time.
Price changes will not affect orders that have already been accepted by us.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.
5. Orders
Placing an order through our website constitutes an offer to purchase the products included in that order.
An automated order confirmation confirms that we have received the order but does not necessarily mean that the order has been accepted.
An order is accepted once it has been processed and confirmed by us or the goods have been dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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A product is unavailable
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An incorrect price has been displayed
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Product information contains an obvious error
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Payment cannot be authorised
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We cannot deliver to the requested location
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We reasonably suspect fraudulent or unauthorised activity
If payment has already been received for an order we cannot fulfil, the relevant amount will be refunded.
6. Payment
Payment must be made using one of the payment methods offered during checkout or another payment method agreed with Euro ID Warehouse.
Orders may not be processed or dispatched until payment has been successfully received or approved credit terms have been agreed.
Online payments are processed using secure third-party payment providers.
7. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we will contact the customer and may:
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Offer an alternative product
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Provide an estimated availability date
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Remove the unavailable product from the order
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Cancel the affected part of the order and issue a refund
We will not substitute a materially different product without the customer’s agreement.
8. Delivery
Delivery times shown on our website are estimates unless specifically stated otherwise.
Standard stocked products are normally processed and dispatched within the times stated on our Delivery & Returns page.
Delivery times may vary depending on:
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Product availability
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Delivery location
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Order quantity
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Supplier availability
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Customisation requirements
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Courier delays
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Public holidays
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Circumstances outside our reasonable control
Special-order or personalised products may have longer lead times.
Full delivery information is available on our Delivery & Returns page.
9. Delivery Charges
Delivery charges are calculated based on factors including destination, order value, product type, weight and delivery service.
Any applicable delivery charge will be shown before payment is completed.
10. Returns
Eligible products may be returned within 14 days of delivery.
We accept eligible returns for both:
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Defective products
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Non-defective products
For a non-defective return, the product must normally be:
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New
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Unused
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In resalable condition
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Returned with its original packaging where applicable
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
11. Exchanges
We accept exchanges for eligible products.
Customers wishing to exchange a product should contact us within the 14-day return period.
Any difference in price between the original product and the replacement product may need to be paid or refunded as appropriate.
12. Return Methods
Eligible products may be returned:
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By mail or courier
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In person where arranged with Euro ID Warehouse in advance
Customers should contact us before returning goods.
13. Return Shipping Costs
For standard non-defective returns, the customer is responsible for arranging and paying the cost of return shipping.
Customers are also responsible for arranging their own return shipping label.
Where a product is faulty, damaged or incorrectly supplied, please contact us before returning it. We will provide appropriate instructions.
14. Restocking Fees
Euro ID Warehouse does not charge a restocking fee on eligible returns.
15. Refunds
Once returned goods have been received and inspected, approved refunds will normally be processed within 5 business days.
Refunds will normally be made using the original payment method.
Your bank or payment provider may require additional time for the refunded amount to appear in your account.
16. Custom and Personalised Products
Certain products made specifically to a customer’s requirements may not qualify for a standard change-of-mind return.
This may include:
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Custom printed cards
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Personalised lanyards
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Custom encoded access cards or credentials
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Specially programmed products
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Products manufactured to a customer’s specification
Customers are responsible for checking and approving artwork, specifications, data and other information supplied for personalised orders.
Once production has started, changes or cancellations may not be possible.
This does not affect your rights if the goods are faulty, damaged or do not match the agreed specification.
17. Printer Ribbons and Consumables
Customers should confirm compatibility before purchasing printer ribbons, cleaning kits and other consumables.
For non-defective returns, ribbons and consumables should be unopened, unused and in resalable condition.
Faulty or incorrectly supplied consumables remain eligible for an appropriate remedy.
18. Access Control Products
Access control cards, key fobs, readers and credentials may require compatibility with a specific:
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Access control system
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Technology
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Frequency
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Encoding format
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Site configuration
Customers should confirm compatibility before ordering.
A card or key fob looking physically similar to an existing credential does not necessarily mean it will operate with the same system.
If you are unsure, please contact us before ordering.
19. Software and Digital Products
Software products and licences may be subject to additional terms provided by the software manufacturer.
Customers are responsible for checking system requirements and compatibility before purchasing software.
Software licence keys, activation codes and other digital products may have restricted cancellation rights once supplied, activated or downloaded where permitted by law.
20. Faulty, Damaged or Incorrect Goods
If goods arrive faulty, damaged or incorrect, please contact us as soon as possible.
We may request:
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Your order number
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Details of the issue
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Photographs
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Product serial number
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Troubleshooting information where appropriate
Depending on the circumstances, we may offer:
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A repair
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A replacement
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An exchange
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A refund
Consumer statutory rights remain unaffected.
21. Manufacturer Warranties
Certain products may include a manufacturer’s warranty.
Warranty periods and conditions vary between products and manufacturers.
A manufacturer’s warranty is separate from any statutory consumer rights that may apply.
Customers should retain their invoice or proof of purchase for warranty claims.
22. Inspection of Deliveries
Customers should inspect deliveries as soon as reasonably possible after receipt.
If an order is damaged, incomplete or incorrect, please contact us promptly.
Where possible, provide photographs of the product and packaging to help us investigate the issue.
23. Product Compatibility and Technical Advice
We are happy to provide product and compatibility guidance where possible.
Any advice we provide is based on the information supplied by the customer.
Customers are responsible for providing accurate information about their equipment, access control system, software and intended application.
Where compatibility is critical, please contact us before ordering.
24. Website Information
We aim to keep the information on our website accurate and up to date.
Occasional typographical errors, technical errors or outdated information may occur.
We reserve the right to correct errors and update descriptions, specifications, pricing and other website information.
25. Intellectual Property
Unless otherwise stated, content created for this website, including text, graphics, layout and original imagery, is owned by or licensed to CardLogic Ltd.
Manufacturer names, product names, trademarks and logos remain the property of their respective owners.
26. Customer Artwork and Materials
Where customers provide artwork, logos, photographs, data or other materials for customised products, the customer confirms that they have the necessary rights and permissions to use those materials.
The customer is responsible for ensuring that supplied materials do not infringe the rights of third parties.
27. Limitation of Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
To the extent permitted by law, CardLogic Ltd will not be liable for indirect or consequential losses arising from the incorrect selection or use of a product.
Customers are responsible for maintaining appropriate backups of data and system configurations before installing software, printers or related equipment.
Consumer statutory rights remain unaffected.
28. Events Outside Our Control
We will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
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Courier disruption
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Supplier delays
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Severe weather
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Transport disruption
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Industrial action
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Power or telecommunications failures
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Government restrictions
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Customs or import delays
Where possible, we will keep affected customers informed.
29. Privacy and Personal Data
Personal information collected through this website is handled in accordance with applicable data protection law and our Privacy Policy.
Please see our Privacy Policy for information about how personal data is collected, used and protected.
30. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to an order will normally be the version published on our website when the order was placed.
The latest revision date is displayed at the top of this page.
31. Governing Law
These Terms & Conditions are governed by the laws of Ireland.
Nothing in these Terms removes any mandatory protections available to consumers under applicable Irish or European Union consumer law.
32. Contact Us
If you have questions about these Terms & Conditions, an order or a product, please contact:
Euro ID Warehouse
CardLogic Ltd
Email: info@euroidwarehouse.com
Telephone: +353 (0)1 506 5661
Our registered office and company registration details are displayed on our Contact and About pages.